Shipping & Delivery

Shipping & Delivery Policy

At Chapalangs, we strive to deliver your health and wellness supplements promptly and reliably. This policy outlines how we process, ship, and handle orders placed on our website. Please review it carefully before making a purchase.

Shipping Coverage

We currently deliver to the following:

  • Singapore (nationwide, including Sentosa and offshore islands where applicable)

If your delivery location is not listed, please contact our customer support at [support email] to explore alternative arrangements.

Order Processing & Delivery Timeframes

  • Order Processing: All confirmed orders are processed and dispatched within 1–2 business days, excluding weekends and public holidays.

  • Local Delivery (Singapore):
    Estimated arrival within 2–5 business days after dispatch.

Note: Delivery timelines are estimates only. Chapalangs is not responsible for delays due to courier issues, weather disruptions, or customs checks.

Shipping Fees

  • Shipping costs are automatically calculated during checkout, based on delivery location, order weight, and selected shipping method.

  • Free Shipping may be available for qualifying orders over a certain value. Eligibility will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email and/or SMS with your tracking number and a link to track your parcel.

Delivery Issues & Claims

If your order is delayed, missing, or arrives damaged, please:

  1. Contact us within 48 hours of the expected delivery date or upon receipt of a damaged item.

  2. Provide your order number and photos (if applicable) for faster assistance.

We will liaise with the courier and provide support in lodging an investigation or claim. However, please note that:

  • Chapalangs is not liable for delays caused by third-party courier services or incorrect shipping details entered by the customer.

  • Claims submitted beyond the 48-hour window may not be eligible for resolution.

Incorrect or Incomplete Shipping Address

It is your responsibility to ensure that your shipping address is accurate and complete at the time of purchase. If an error is discovered after placing your order, please contact us immediately at [email here].

  • Once dispatched, we cannot guarantee any address changes.

  • Re-delivery fees may apply for returned or undelivered packages.

Split Shipments

In certain cases, items in your order may be shipped from multiple locations to ensure timely delivery. If so, you will receive multiple tracking numbers and may receive your items in separate parcels.

Need Assistance?

If you have any questions regarding your shipment or need help tracking your order, feel free to contact our customer support team at [here].