Refund and Returns Policy

At Chapalangs, we’re committed to your well-being and satisfaction. As we deal with health and beauty supplements, we follow strict return and refund procedures to ensure product safety and compliance with Singapore’s consumer laws.

Overview

1. Return Window & Eligibility

You may request a return or exchange within 30 calendar days from the date of purchase.

To be eligible for return:

  • The product must be unopened, unused, and in its original, sealed packaging.
  • Items must be returned with proof of purchase (e.g., receipt or order number).
  • Products must be stored properly (cool, dry place) before return. Any signs of improper storage may void the return.

⚠️ Opened, tampered, or consumed products are strictly non-returnable, unless proven defective under Lemon Law (see Section 3).

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items unless defective:

  • Opened or used supplements
  • Products with broken seals or packaging
  • Items marked as “Final Sale,” “Clearance,” or “Sample”

We also do not accept returns for:

  • Gift cards
  • Digital/downloadable content

3. Defective Products (Lemon Law)

If a product is defective, damaged on arrival, or not as described, you are entitled to a repair, replacement, or refund under Singapore’s Lemon Law (within 6 months of delivery).

To qualify:

  • The defect must be present at the time of delivery or manifest shortly after proper usage.
  • Claims must be submitted with supporting evidence (photos, description, proof of storage conditions).

Exclusions:

  • Damage caused by misuse or improper storage
  • Reactions due to undisclosed allergies or failure to follow usage instructions
  • Products consumed beyond the recommended dosage

4. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection.
  • If approved, a refund will be processed to your original payment method within 7–14 business days.

Refunds will exclude shipping fees unless the item was delivered in error or found to be defective.

5. Late or Missing Refunds

If your refund hasn’t appeared:

  1. Recheck your bank or card statement.
  2. Contact your payment provider — refunds may take time.
  3. Contact us at [insert email] if the issue persists.

6. Sale & Promotional Items

Only regular-priced items are refundable. Items bought during promotions, sales, or clearance are non-refundable unless defective.

7. Exchanges

We only replace items if they are defective, incorrect, or damaged on arrival. To request an exchange for the same item, contact us at [insert email] with your order number and details.

Ship the item to:
[Insert Return Address]

8. Gifts

If the product was marked as a gift and shipped directly to you, and is eligible for return, you may receive a gift credit for the return value. Otherwise, refunds will be made to the original purchaser.

9. Return Shipping

Unless the return is due to our error, customers are responsible for:

  • Return shipping costs
  • Using a trackable courier or adding shipping insurance

We are not responsible for lost or untraceable return packages.

10. Contact Us

For return or refund queries, please contact:
📧 [here]

Reminder: Our products are not meant to treat, cure, or prevent any disease. Always consult a healthcare professional before starting a new supplement.